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Consumer Rights

1.  The right to satisfaction of basic needs

To have access to basic, essential goods and services: adequate food, clothing, shelter, health care, education, public utilities, water and sanitation

2.  The right to safety

To be protected against products, production processes and services which are hazardous to health or life

3.  The right to be informed

To be given the facts needed to make an informed choice, and to be protected against dishonest or misleading advertising and labelling

4.  The right to choose

To be able to select from a range of produ ts and services, offered at competitive prices with an assurance of satisfactory quality

5.  The right to be heard

To have consumer interests represented in the making and execution of government policy, and in the development of products and services

6.  The right to redress

To receive a fair settlement of just claims, including compensation for misrepresentation, shoddy goods or unsatisfactory services

7.  The right to consumer education

To acquire knowledge and skills needed to make informed, confident choices about goods and services, while being aware of basic consumer rights and responsibilities and how to act on them

8.  The right to a healthy environment

To live and work in an environment which is non-threatening to the well-being of present and future generations

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